如何故障排除远程支持隧道错误

  • 2020年10月12日
  • 0答复
  • 406意见
Rohan.Saksena-55595
秩
UserLevel 2
徽章 +3

在某些情况下，当您启用远程支持隧道时，它会告诉您它已暂时启用，但状态将显示“禁用”。

要进行故障排除，您可以首先检查到NSC01.NUTANIX.NET或NSC02.NUTANIX.NET的基本IP连接。如果那时，那是DNS解决问题或防火墙问题。

检查系统的防火墙规则，以允许端口80或8443上的NSC.Nutanix.com出站连接。

有关故障排除的更多详细信息，请检查KB-1044

罗汉·萨克塞纳（Rohan Saksena）
In some scenarios, when you enable the remote support tunnel, it\u2019ll tell you that it has been temporarily enabled but the status will show \u201cdisabled\u201d.<\/p>

To troubleshoot, you can start by checking Basic IP connectivity to nsc01.nutanix.net or nsc02.nutanix.net. If that times out, then it is either a DNS resolution problem or a firewall issue.<\/p>

Check the firewall rules of your system to allow outbound connections to\u00a0nsc.nutanix.com\u00a0on port 80 or 8443.<\/p>

For more details on troubleshooting, check KB-1044<\/a><\/p>","quoteUsername":"rohan.saksena-55595","translations":{"Common":{"like":"Like","unlike":"Unlike"},"Forum":{"Quote":"Quote","Share":"Share"}}}">

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