问题

开放支持案例

  • 2021年10月15日
  • 1回复
  • 55次观看
j

您好，团队，如何在Nutanix支持上打开一个盒子，知道我们有3个块联想，因此3个序列号，NB：我不再可以访问Prism

    Hello team, how to open a box on the nutanix support knowing that we have 3 blocks lenovo so 3 serial number, NB: I no longer have access to the prism<\/p>","quoteUsername":"Jean-baptiste","translations":{"Common":{"like":"Like","unlike":"Unlike"},"Forum":{"Quote":"Quote","Share":"Share"}}}">

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    H
    秩
    Userlevel 1
    徽章 +3

    你好 @让 - 巴蒂斯特如果盒子是联想硬件，您可能需要先打电话给它们，并要求他们使用Nutanix打开箱子。您只需要拥有资产序列号。如果您没有资产序列号，则两个支持都应该能够查找标记为您帐户的资产。我希望这有帮助。谢谢你。

    Hello @Jean-baptiste<\/user-mention>\u00a0If the boxes are lenovo hardware, you might want to call them up first and ask them to open a case with Nutanix. You only need to have asset serial numbers. If you don\u2019t have asset serial numbers, either of the support should be able to look up the assets tagged to your account. I hope this helps. Thank you.<\/p>","quoteUsername":"Haritha Andal","translations":{"Common":{"like":"Like","unlike":"Unlike"},"Forum":{"Quote":"Quote","Share":"Share"}}}">

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