打开“远程支持”通道并进行故障排除

  • 2019年11月5日
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  • sbarab Nutanix员工
  • Nutanix员工
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偶尔你会需要处理nutanix支持谁需要访问你的集群，但不是通过webex或缩放会话。您总是可以设置远程支持通道，这样nutanix SREs就可以在后台执行故障排除，使您可以自由地处理环境中其他更重要的问题。简单地运行:

要检查它是否已经设置好:

nutanix@cvm$ ncli cluster get-remote-support-status

启动它

nutanix@cvm$ ncli cluster start-remote-support

关闭它

nutanix@cvm$ ncli cluster stop-remote-support

有关故障排除说明，请参阅nutanix公共KB，标题为:Nutanix远程支持通道故障排除指南”。

Occasionally you will need to deal with nutanix support who needs access to your cluster but not over a webex or zoom sessions.\u00a0You can always setup a remote support channel so nutanix SREs can perform troubleshooting in the background, leaving you free to work on other more important issues in your environment. Simply run:<\/p>

To check if it is already set up:<\/p>

nutanix@cvm$ ncli cluster get-remote-support-status<\/p>

To start it<\/p>

nutanix@cvm$ ncli\u00a0cluster start-remote-support<\/p>

To close it<\/p>

nutanix@cvm$ ncli cluster stop-remote-support<\/p>

\u00a0<\/p>

For troubleshooting\u00a0 instructions, please refer to public nutanix KB titled: \u201cNutanix remote Support Channel Troubleshooting Guide<\/a>\u201d.<\/p>

\u00a0<\/p>","quoteUsername":"sbarab","translations":{"Common":{"like":"Like","unlike":"Unlike"},"Forum":{"Quote":"Quote","Share":"Share"}}}">

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