远程诊断服务是一种从洞察力的按需日志集合，它利用了脉冲工作流，该杂物用于诊断可能与特定服务相关的特定问题，这与提供高级日志收集服务的脉冲不同。
远程诊断允许Nutanix支持收集一组日志以解决特定问题，其中包含：
与服务相关的日志
自定义GFLAGS
Nutanix服务的活动迹线
管理程序日志和配置
系统统计
NCC健康检查报告
工作流程
当Nutanix系统可靠性工程师需要收集一些诊断数据时，他们会经历以下工作流程：
默认情况下，通过脉冲启用了远程诊断，稍后可以通过启用脉冲服务来禁用远程诊断，这是对集群主动监视所必需的。只有从支持，销售和客户成功的身份验证和授权的用户才能使用Nutanix远程诊断来启动诊断收集。
有关更多信息，请参考：https://portal.nutanix.com/nutanix-pulse-remote-diarostics
The remote diagnostics allows Nutanix support to collect a set of logs for troubleshooting a specific issue and it contains:<\/span><\/p> Services related logs<\/span><\/p> <\/li> Custom gflags<\/span><\/p> <\/li> Activity traces for Nutanix services\u00a0<\/span><\/p> <\/li> Hypervisor logs and configuration\u00a0<\/span><\/p> <\/li> System statistics<\/span><\/p> <\/li> NCC health check reports<\/span><\/p> <\/li> <\/ol> \u00a0<\/p> Workflow<\/span><\/p> When Nutanix Systems Reliability Engineers needs some diagnostics data to be collected they go through the following workflow: <\/span><\/p> \u00a0<\/p> The Remote diagnostic is enabled by default with Pulse and Remote Diagnostics can be disabled later by having the Pulse service still enabled which is required for proactive monitoring of the cluster. Only authenticated and authorized users from support, sales and customer success can use the Nutanix Remote Diagnostics to initiate diagnostic collection.<\/span><\/p> For more information refer: <\/span>https:\/\/portal.nutanix.com\/Nutanix-Pulse-Remote-Diagnostics<\/u><\/a><\/p>","quoteUsername":"Siddhalingesh","translations":{"Common":{"like":"Like","unlike":"Unlike"},"Forum":{"Quote":"Quote","Share":"Share"}}}">
![\"//www.jhbzcj.com/next/how-it-works-22/\"](\"https:\/\/uploads-us-west-2.insided.com\/nutanix-us\/attachment\/b75fb4ff-86d9-4f0e-9933-c3f7157fdb4d.png\")
<\/figure>
集群管理员是否总是必须批准Nutanix支持请求访问，还是Nutanix支持可以单独启动远程诊断收集（例如在午夜时间）？
