未能从启动中升级BIOS

一个
徽章 +5
亲爱的，

我试图从Prism升级BIOS固件，但在第一个过程中升级，当我尝试在远程控制台上登录时，我发现它已卡在Phoenix Phoenix＃termianl

我试图删除悬挂的过程，但系统仍然挂在此终端，而Coud不正常启动

我该如何解决这个问题
    \n
    \ni was trying to upgrade bios firmware from prism but upgrade hang at first process and when i tried to login on the remote console i saw that it's stucked at phoenix phoenix# termianl
    \n
    \ni tried to delete hanged process but system is still hang at this terminal and coudn't normal boot
    \n
    \nhow can i solve this issue","quoteUsername":"ahmedkhalil","translations":{"Common":{"like":"Like","unlike":"Unlike"},"Forum":{"Quote":"Quote","Share":"Share"}}}">

    7个答复

    j
    UserLevel 7
    徽章 +25
    假设这是针对商业Nutanix而不是CE的？你打开案子了吗？
    一个
    徽章 +5
    这是没有升级的演示单元
    j
    UserLevel 7
    徽章 +25
    所以你的意思是不支持吗？嗯，这将很有趣，因为CE由于其性质而没有固件管理。乔恩你在这里有什么想法？在常规论坛的商业论坛上，必须有某种方式获得帮助吗？
    Jon<\/a> what are your thoughts here? Has to be some way to get some help maybe in the regular forums for commercial?","quoteUsername":"jrack","translations":{"Common":{"like":"Like","unlike":"Unlike"},"Forum":{"Quote":"Quote","Share":"Share"}}}">
    乔恩
    秩
    UserLevel 6
    徽章 +29
    - 这是针对NX-1350序列号结束 *0026吗？

    这确实将使您的公司重新提高该支持合同，以便您可以及时获得支持您可能遇到的任何问题的支持。


    在缺乏支持的情况下，您应该能够使用Bare Metal IPMI Mac重新创建系统，该Mac将绕过此问题。

    就是说，我很好奇，您在1350上使用了什么BIOS文件？
    乔恩·科勒|Nutanix工程技术总监|Nutanix NPX＃003，VCDX＃116 |@jonkohler |如果有用的话，请荣誉！
    \n
    \nIt would really benefit your firm to re-up that support contract, so that you can easily get support in a timely fashion for any sort of issues you might run into.
    \n
    \n
    \nIn the absense of support, You should be able to re-foundation the system using bare metal IPMI MAC, which will bypass this issue all together.
    \n
    \nThat said, I'm curious, what BIOS file were you using on the 1350?","quoteUsername":"Jon","translations":{"Common":{"like":"Like","unlike":"Unlike"},"Forum":{"Quote":"Quote","Share":"Share"}}}">
    乔恩
    秩
    UserLevel 6
    徽章 +29
    另外，邮寄到此处的非CE论坛。
    乔恩·科勒|Nutanix工程技术总监|Nutanix NPX＃003，VCDX＃116 |@jonkohler |如果有用的话，请荣誉！
    一个
    徽章 +5
    好的，谢谢您的回复
    关于BIOS，我下载了Prism UI的建议，我认为是201504
    棱镜下载了它，然后开始安装

    好的，我会重新图像节点
    \nregarding bios i downloaded what was suggested from prism UI and i think it was 201504
    \nand prism downloaded it and then start installation
    \n
    \nok i will re-image nodes","quoteUsername":"ahmedkhalil","translations":{"Common":{"like":"Like","unlike":"Unlike"},"Forum":{"Quote":"Quote","Share":"Share"}}}">
    乔恩
    秩
    UserLevel 6
    徽章 +29
    - 谢谢。我做了一些挖掘，看来您在Prism GUI中击中了一个错误，在那里它显示了错误的固件升级文件。

    如果其他人遇到了这一点，只需打开支持票，因为它有一个恢复过程（要使系统脱离该模式）。

    我们将在未来版本的NOS中不久将其修复。
    乔恩·科勒|Nutanix工程技术总监|Nutanix NPX＃003，VCDX＃116 |@jonkohler |如果有用的话，请荣誉！
    \n
    \nIf anyone else hits this, just open a support ticket, as there is a recovery procedure for it (to get the system out of that mode).
    \n
    \nWe'll have this fixed up shortly in a future version of NOS.","quoteUsername":"Jon","translations":{"Common":{"like":"Like","unlike":"Unlike"},"Forum":{"Quote":"Quote","Share":"Share"}}}">

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