编辑门户资产的联系方式

  • 2020年9月18日
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通过自动生成的警报案例，Nutanix将根据某些警报创建案例，并主动与客户联系以进行故障排除和解决这些警报。因此，确保主要的支持联系方式正确，有助于简化支持过程。

当公司拥有已离开的人员或将新人员纳入特定Nutanix资产的负责人时，重要的是要保持最新资产的联系方式，以确保支持代理人与适当的人员联系。

注意：尽管在整个调度过程中重新确认了此联系信息，但主要的支持联系人也是运输调度的默认联系人。

有关联系方式和更改程序的更多信息，可以在“支持联系人”知识库中找到（KB 2307）。

    With automatically generated alert cases, Nutanix will create cases based upon certain alerts and proactively reach out to customers to troubleshoot and resolve these alerts. Accordingly, ensuring that the primary support contact details are correct helps streamline the support process.<\/p>

    When a company has personnel that have departed or new personnel are placed in-charge of a specific Nutanix asset, it is important to keep the contact details for the asset up-to-date to ensure that a support agent makes contact with proper personnel.<\/p>

    NOTE: The primary support contact is also the default contact for shipping dispatches, although this contact information is re-confirmed throughout the dispatch process.<\/p>

    More information about contact details and the procedure for changing them can be found within the Support Contact Details knowledge base article (KB 2307<\/a>).<\/p>","quoteUsername":"nirmal.ravirajan-57912","translations":{"Common":{"like":"Like","unlike":"Unlike"},"Forum":{"Quote":"Quote","Share":"Share"}}}">

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