半熟的自助服务与棱镜中心

  • 2021年3月20日
  • 3回复
  • 73的浏览量
C
Userlevel 1
徽章 ＋２
  • CyberG
  • 开拓者
  • 17日回复

我有一个非常令人沮丧的经验，自助服务通过Prism Central (pc.2021.1.0.1)。

我们没有CALM，但是由于Nutanix有Prism Central的自助服务功能，我们一直在尝试为我们的用户使用该功能。然而，这个解决方案非常不靠谱，存在以下一些问题:

  • 可怜的RBAC。这些角色的目标似乎是CALM。当CALM没有获得许可时，为什么要显示蓝图?难以为自助服务用户提供所需的特权。用户可以创建虚拟机恢复点，但无法看到恢复点(尝试了所有内置角色)。
  • 死链接。自助服务用户可以查看CALM、Files、Karbon的链接。但是，当单击时，它们要么抛出一个错误或不可用消息，要么将用户注销。
  • 自助服务用户看到的信息比需要的更多。可以下载集群密钥等。

如果Nutanix能够在没有CALM的情况下在PC上提供可靠的自助服务体验，那将在吸引新客户方面有很长的路要走，之后客户可能会探索CALM。

I\u2019ve had a very frustrating experience with Self-Service via Prism Central (pc.2021.1.0.1).<\/p>

We do not have CALM, but since Nutanix does have Self-Service with Prism Central, we\u2019ve been trying to use that feature for our users. However, the solution is very flaky with some of the issues below:<\/p>

  • Poor RBAC. The roles seem target to CALM. Why show Blueprints when CALM isn\u2019t licensed? Difficult to provide as-required privileges for a self-service user. The user can create VM recovery points, but cannot see them for recovery (tried all built-in roles).<\/li>\t
  • Dead links. Self-service users see links for CALM, Files, Karbon. However, when clicked, they either throw an error or unavailable message or log the user out.<\/li>\t
  • Self-Service user sees more info than required. Can download cluster keys, etc.<\/li><\/ul>

    If Nutanix can provide a solid Self-Service experience in PC without CALM, that\u2019d go a long way in attracting new customers and then later the customers may explore CALM.<\/p>","quoteUsername":"CyberG","translations":{"Common":{"like":"Like","unlike":"Unlike"},"Forum":{"Quote":"Quote","Share":"Share"}}}">

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3回复

C
Userlevel 1
徽章 ＋２

仅为上面的RBAC添加上下文，权限粒度可以通过api(我们正在研究)实现，但当某些操作通过PC UI提供时，我们可以期望它们足够全面，为最终用户构建一个部署解决方案。对于没有购买CALM的用户来说，死链接和CALM仍然是糟糕的用户体验。

Just to add context to the above for RBAC, permissions granularity is possible via APIs (which we\u2019re working on), but when certain operations are provided via the PC UI, it\u2019s fair to expect them to be comprehensive enough to build out a solution for deployment to end users. The dead links and CALM stuff are still poor UX for a customer who hasn\u2019t purchased CALM.<\/p>","quoteUsername":"CyberG","translations":{"Common":{"like":"Like","unlike":"Unlike"},"Forum":{"Quote":"Quote","Share":"Share"}}}">
aluciani
Userlevel 7
徽章 + 34

嘿 @CyberG

我会把这个消息传递给团队，让你知道他们的意见。

在Twitter上关注我:https://twitter.com/AngeloLuciani
Hey @CyberG<\/user-mention>\u00a0<\/p>

I\u2019ll pass this along to the team and let you know what they say.<\/p>","quoteUsername":"aluciani","translations":{"Common":{"like":"Like","unlike":"Unlike"},"Forum":{"Quote":"Quote","Share":"Share"}}}">

C
Userlevel 1
徽章 ＋２

谢谢你！ @aluciani

Thank you @aluciani<\/user-mention>\u00a0<\/p>","quoteUsername":"CyberG","translations":{"Common":{"like":"Like","unlike":"Unlike"},"Forum":{"Quote":"Quote","Share":"Share"}}}">
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