问题

支持获得的环境

  • 2021年11月18日
  • 2回答
  • 26日视图
C

大家好，我希望有人能给我一些指导。我们最近收购了一个设施，部署了一些Nutanix集群，这是我第一次与Nutanix合作。我可以访问vSphere主机，但不知道Nutanix方面的事情。尝试使用我能找到的任何和所有序列号激活支持门户只会给我一个无效的序列号消息....这意味着我不能打开支持票询问序列号。我看到每台主机都运行一个Nutanix Controller VM，但我猜有一个与硬件(NX?)绑定的中央管理控制台，以及来自卖方的电子表格列出了一些硬件/框序列号，但在序列号下只提到了PRISM。我正试图找到卖家，提供更多细节，确保物品转移，但在此期间，我能做什么或看什么来弄清楚这件事?

Hi there community, I\u2019m hoping that someone can give me some guidance. We recently acquired a facility with some Nutanix clusters deployed, and this is my first time working with Nutanix. I have access to the vSphere hosts but no idea on the Nutanix side of things. Trying to activate the support portal with any and all serial numbers I can find just gives me an invalid serial number message\u2026.which means I can\u2019t open a support ticket to ask about the serial numbers. I see each of the host machines running a Nutanix Controller VM, but I\u2019m guessing there is a central management console tied to the hardware (NX?), and a spreadsheet from the seller lists some hardware\/enclosure serial numbers, but under serial number just mentions refer to PRISM. I\u2019m trying to hunt down someone at the seller to provide more details and make sure things get transferred, but is there anything I can do or look at in the meantime to figure this thing out?<\/p>","quoteUsername":"ChrisKizziar","translations":{"Common":{"like":"Like","unlike":"Unlike"},"Forum":{"Quote":"Quote","Share":"Share"}}}">

2回答

JeroenTielen
Userlevel 1
徽章 ＋２

查找cvm的一个ip地址。然后打开浏览器并浏览到http:// < cvmIp >:9440，你在棱镜单元。登录凭证我不能提供;)。

C

谢谢，我实际上能够从卖家那里得到信息，并能够登录。我正在试图从他们的Prism和vCenter设置中注销它，那已经无法访问了，但至少得到了正确的序列号。我说它们是正确的序列号，因为我现在得到的错误不是无效的错误，而是我没有被授权使用该序列号。回到卖家那里，以获得某种转移……如果没有别的，他们也能开罚单，因为我开不了。：）

Thanks, I actually was able to get that info out of the seller a bit ago, and was able to log in. I\u2019m working through trying to unregister it from their Prism and vCenter setup, which isn\u2019t accessible anymore, and was at least able to get the right serial numbers. I say they are the right serial numbers, because instead of an invalid error, I now get an error that I am not authorized for that serial number. Back to the seller to get some sort of transfer...and if nothing else they can open a ticket since I can\u2019t. :)<\/p>

\u00a0<\/p>","quoteUsername":"ChrisKizziar","translations":{"Common":{"like":"Like","unlike":"Unlike"},"Forum":{"Quote":"Quote","Share":"Share"}}}">

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