解决了

数据收集器未显示CPU和内存数据

m
秩

我有一个使用该工具的客户，但是一旦她连接该工具，CPU和内存的值将显示0％的利用率。您能帮我解决这个问题吗？

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最好的答案Moisesroldan2020年11月9日，18:53

After review the tool with customer we identified the error, and it was caused because the user was using an account different from admin, but with admin rights. This tool must be used with the Admin account of PC\/PE.No other account with these privileges.\u00a0<\/p>","className":"post__content__best_answer"}">
查看原件
I have a customer who\u2019s using the tool, but once she connects the tool\u00a0the values of CPU and memory displays 0% of utilization. Can you help me to address this issue?<\/p>
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3个答复

Neel Kotak
秩
UserLevel 3
徽章 +4

Nutanix Collector是一个桌面应用程序，可从您的VMware或Prism群集中收集群集统计信息。然后可以在Nutanix收集器中查看此输出，也可以将其下载为Excel文件。然后，您可以将这些Excel文件上传到Nutanix Sizer中以进行尺寸并预测未来的工作量，或者只是收集有关当前使用情况的统计信息。我希望您使用的是最新版本的Nutanix Collector 3.1，如果不是，请尝试3.1，我是否知道是Mac，Windows或Linux机器吗？我希望您对CPU的统计数据进行了验证，并且在棱镜中可见。

Nutanix Collector is a desktop application that collects cluster statistics from your VMware or Prism cluster. This output can then be viewed in Nutanix collector\u00a0or can be downloaded as an Excel file. You can then upload these Excel files into Nutanix Sizer to size and predict future workloads or just to collect\u00a0statistics on current usage. I hope you are using the latest version of the Nutanix Collector 3.1, if not please try with 3.1 Also, may I know is it for Mac, Windows or Linux machine? I hope you have crossed verified in prism for the stats of the CPU and Memory are visible in prism.<\/p>","quoteUsername":"Neel Kotak","translations":{"Common":{"like":"Like","unlike":"Unlike"},"Forum":{"Quote":"Quote","Share":"Share"}}}">
m
秩

在与客户审查工具后，我们确定了该错误，这是因为用户使用的帐户与管理员不同，但具有管理权。必须与其他具有这些特权的其他帐户的管理员帐户一起使用此工具。

After review the tool with customer we identified the error, and it was caused because the user was using an account different from admin, but with admin rights. This tool must be used with the Admin account of PC\/PE.No other account with these privileges.\u00a0<\/p>","quoteUsername":"MoisesRoldan","translations":{"Common":{"like":"Like","unlike":"Unlike"},"Forum":{"Quote":"Quote","Share":"Share"}}}">
阿罗纳
秩
UserLevel 6
徽章 +5

感谢您分享最终决议。

Thank you for sharing the final resolution.<\/p>","quoteUsername":"Alona","translations":{"Common":{"like":"Like","unlike":"Unlike"},"Forum":{"Quote":"Quote","Share":"Share"}}}">
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